Support
Something not quite right, or just want to say hello? Here are the most common answers, and how to reach a real person.
Common questions
How do I add a Lulopi widget?
On iPhone, touch and hold an empty spot on your Home Screen until the apps jiggle, tap Edit, then Add Widget, and search for Lulopi. Choose a small or medium widget. For the Lock Screen, touch and hold the Lock Screen, tap Customise, then add Lulopi to the widget area.
The room looks still, or a moment won’t play.
Some room clips download the first time they’re needed. Check that you’re connected to the internet, then give it a moment. If it keeps happening, let us know which moment and your device model.
How do I turn off the music or sounds?
Open Settings in the app. Music and sound effects have separate switches.
How do I restore a purchase?
Once purchases are available, use the restore option in the app while signed in to the same App Store or Google Play account you bought with.
How do I cancel Lulopi Club?
Subscriptions are managed by the app store. On iPhone go to Settings, tap your name, then Subscriptions. On Android open Google Play, tap your profile, then Payments and subscriptions. Deleting the app doesn’t cancel a subscription.
How do I request a refund?
Refunds are handled by the store you bought from: Apple at reportaproblem.apple.com, or Google through your Google Play order history.
How do I delete my data?
Your kitten and progress are stored on your device, so deleting the app removes them. If you joined the waitlist, use the unsubscribe link in our email or write to support@lulopi.my.
See also the FAQ on the home page, our Privacy Policy and Terms of Service.