The friendly print.

About these terms

These terms are an agreement between you and Sansa Group AB, a Swedish company (“we”, “us”). Lulopi is made by Sansavision, a division of Sansa Group AB. They apply to the Lulopi app (the “app”), the website at lulopi.my and any related services (together, the “Services”).

By downloading or using the Services you agree to these terms and to the rules of the app store you downloaded from. Our Privacy Policy explains how we handle personal information. If you don’t agree, please don’t use the Services.

If you are a consumer, nothing in these terms takes away rights you have under the mandatory consumer protection laws of the country where you live.

Who can use Lulopi

Lulopi is a general-audience app and is not directed at young children. You must be at least 13 years old, or the minimum age for using online services without parental consent where you live, whichever is higher. If you are under 18 (or the age of majority where you live), please make sure a parent or guardian has agreed to these terms and is happy for you to make any purchases.

Your licence to use the app

We give you a personal, limited, non-exclusive, non-transferable and revocable licence to download and use the app on devices you own or control, for your own non-commercial enjoyment, in line with these terms and the app store’s usage rules.

The app, its artwork, animation, video, music, sounds, characters, text and software belong to us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, rent, reverse engineer or create derivative works from the app, except where the law expressly allows it.

Virtual items and app content

The app may include virtual items, such as outfits, keepsakes and room decorations, some of which you can earn and some of which may be offered as paid content. Virtual items have no monetary value, can’t be exchanged for money, and can’t be sold, transferred or traded. You receive a licence to use them in the app, not ownership of them.

Your kitten, their progress and their items are stored on your device. If you delete the app or lose or replace your device, that data may be lost unless it is included in a backup or, if we offer it in the future, an optional account with cloud sync. Purchases tied to your app store account can usually be restored.

In-app purchases

Lulopi is free to download. Some optional content may be available to buy in the app. All purchases are made through the Apple App Store or Google Play and are processed by them, using the payment method on your store account.

• Prices. The price, including any applicable taxes, is shown in the app store’s purchase screen before you confirm. Prices may vary by country and may change over time; a change never affects a purchase you have already made.
• Delivery. Digital content is made available as soon as your purchase is confirmed.
• Restoring purchases. You can restore eligible purchases on a new device signed in to the same store account, using the option in the app.
• Refunds. Refunds are handled by Apple or Google under their own policies. You can request one through the store (for Apple, at reportaproblem.apple.com; for Google, through your Google Play order history).

Lulopi Club and other subscriptions

Lulopi Club is an optional subscription that adds extra content. You don’t need it to enjoy the free app. If you choose to subscribe:

• Billing. Payment is charged to your app store account when you confirm the purchase, and at the start of each new billing period.
• Automatic renewal. Subscriptions renew automatically for the same period at the then-current price unless you turn off auto-renew at least 24 hours before the end of the current period (or as otherwise set out by the store).
• Managing and cancelling. You can manage or cancel at any time in your app store account settings. Cancelling stops future renewals; you keep access until the end of the period you’ve paid for. Deleting the app does not cancel a subscription.
• Free trials and introductory offers. If we offer one, its length and terms are shown before you subscribe. Unless you cancel at least 24 hours before it ends, it converts into a paid subscription. Any unused part of a free trial is forfeited when you buy a subscription, where the store’s rules provide for that.
• Price changes. If the price of your subscription changes, the app store will tell you in advance and, where required, ask for your agreement before charging the new price.
• Changes to Club content. We may add to, refresh or change what’s included in Lulopi Club over time. If we make a change that significantly reduces what you’re paying for, we’ll tell you, and you can cancel.

Right of withdrawal (EU/EEA and UK consumers)

Consumers in the EU, EEA and UK normally have 14 days to withdraw from an online purchase. For digital content supplied immediately, such as in-app items and subscription content, you agree when purchasing that supply starts straight away and acknowledge that you then lose the right of withdrawal, to the extent the law allows. This does not affect your rights if the content is faulty or not as described. Withdrawal and refund requests are handled by the app store you bought from.

Things you write in the app

You can give your kitten a name and write small things you’d like to do. That content stays on your device and belongs to you. Please don’t use the app to store anything unlawful. If we introduce optional cloud sync, you give us permission to store and transmit that content only so we can provide the sync service to you.

Fair use

Please don’t:

• cheat, exploit bugs or use unauthorised tools to manipulate the app, its purchases or its content;
• interfere with, overload or attempt to gain unauthorised access to our services, including media.lulopi.my and lulopi.my;
• scrape, download in bulk or redistribute our artwork, video, music or other media;
• use the Services in a way that breaks the law or infringes anyone’s rights.

A note on wellbeing

Features such as Sit with me and Small things are gentle prompts for rest, focus and small daily intentions. They are not medical, psychological or therapeutic advice or treatment. If you’re struggling, please reach out to a healthcare professional or local support services.

Updates and availability

We hope to keep improving Lulopi, so features and content may change over time. Some content, such as room clips, is downloaded when needed and requires an internet connection. We may need to suspend the Services for maintenance or security, and we may eventually discontinue the app. If we discontinue a paid subscription, we’ll give reasonable notice and, where appropriate, the app store will handle refunds for unused periods.

The website and waitlist

You may use lulopi.my for personal, non-commercial purposes. If you join the launch waitlist, we’ll use your email address as described in our Privacy Policy. Joining the waitlist doesn’t create any obligation for you to download or buy anything.

Our responsibility to you

We provide the Services with reasonable care and skill. Apart from that, and to the extent the law allows, the Services are provided “as is”, and we don’t promise that they will always be uninterrupted or error-free.

We are responsible for foreseeable loss or damage caused by our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable, for business losses, or for losses caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

Ending this agreement

You can stop using the Services at any time by deleting the app. We may suspend or end your access if you seriously or repeatedly break these terms, after giving notice where reasonable. Sections that by their nature should continue (such as intellectual property, liability and governing law) survive termination.

Governing law and disputes

These terms are governed by Swedish law. If you are a consumer, you also benefit from the mandatory protections of the law of the country where you live, and you may bring proceedings in your local courts.

We’d always rather sort things out together, so please contact us first at support@lulopi.my. Consumers in Sweden may also refer a dispute to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, arn.se). Consumers elsewhere in the EU can get help from their national consumer centre (European Consumer Centres Network).

Additional terms for the Apple App Store

If you downloaded Lulopi from the Apple App Store:

• These terms are between you and Sansa Group AB only, not Apple. We, not Apple, are responsible for the app and its content.
• Your licence is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• We, not Apple, are responsible for addressing any claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If a third party claims that the app infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you downloaded Lulopi from Google Play, the Google Play Terms of Service also apply to your use of the store.

Changes to these terms

We may update these terms, for example when we launch new features or subscription options. We’ll change the date at the top and, if a change is significant, let you know in the app before it takes effect. If you don’t agree to the new terms, you can stop using the Services and cancel any subscription.

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